Unhappy with our service?
While we aim to maintain the highest standards of service, we acknowledge that issues can occasionally arise. Should you have a complaint regarding our product or service, please notify us, providing a description of the matter and your policy and/or claim number.
You can contact us directly at complaints@mirascon.com, or please write to:
MIRASCON Versicherungsagentur GmbH
Complaints
Amsterdamer Straße 206
50735 Köln
Germany
Telephone: (+49) 221 925 488 333
We take part in online dispute resolutions at consumer arbitration boards. Should you feel like your complaint has not been handled satisfactorily, you may seek assistance from the Versicherungsombudsmann e.V.. The Versicherungsombudsmann serves as an independent, neutral body that assists consumers in resolving disputes with insurance providers.
Versicherungsombudsmann e.V.
Postfach 08 06 32
10006 Berlin (Germany)
http://www.versicherungsombudsmann.de
Phone
0800 3696000
+49 (0) 30 206058 99 (from outside Germany)
Fax
0800 3699000
+49 (0) 30 206058 98 (from outside Germany)